Monday, June 8, 2015

6/8/2015 - YouTube Mashup Content

Starting on Thursday, June 4th there was a change to the Google YouTube services which caused YouTube service interruptions within Blackboard.  YouTube videos added to courses by way of the YouTube Mashup Tool are no longer working.  Blackboard has acknowledged the problem and is working on an emergency patch to fix it, but there is no ETA.  In the meantime we recommend the following workarounds:
  1. Change YouTube Mashup content to embedded content, click for instructions.
  2. Right-click on the video and select the option Open Link in New Window.  The video will open in a new browser tab.
- Bb Team

Thursday, May 7, 2015

05/06/2015 - Sharestream Available

As of 4:49PM Wednesday, May 6th ShareStream services have been restored.

- Bb Team

Wednesday, May 6, 2015

04/24/2015 - Sharestream Unavailable

As of 3:54PM Wednesday, May 6th we are experiencing issues with our ShareStream service that is preventing users from viewing and uploading videos.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

Friday, April 24, 2015

04/24/2015 - Sharestream Available

As of 10:01AM Friday, April 24th ShareStream services have been restored. 

- Bb Team

04/24/2015 - Sharestream Unavailable

As of Friday, April 24th we have been experiencing issues with ShareStream services that are preventing users from viewing and uploading videos.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

Monday, February 16, 2015

02/15/2015 - Blackboard Service Interruption

Beginning Sunday morning, February 15th, there was an intermittent issue with Blackboard availability that was resolved at 11:20AM.  During that time some users were unable to log into Blackboard and instead received an error message. 

- BB Team

Wednesday, January 7, 2015

01/07/2014 - Blackboard Test Submission Issue Resolved

After a recent application update, it was discovered that an error message was being displayed after a student submitted a test in Blackboard. Student test responses were accurately recorded, but students were unable to view feedback from the test. This issue was affecting distance-learning students completing the Student Online Learning Orientation course in Blackboard and introductory quizzes given before classes begin. A fix was applied early this morning, and the issue is now resolved. If students continue to see an error when they submit a test, they should contact the ITS Help Desk.

- Bb Team

Monday, December 15, 2014

12/20/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Dec.20th starting at 9:00PM and lasting until Sunday, Dec. 21st at 8:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some enhancements to Connect. While many of these are behind-the-scenes improvements, we're also making it easier to see how enabling study attempts may affect due dates and extensions in your course.

In order to perform these updates, Connect will be temporarily unavailable from Saturday, December 20th at 9:00 PM EST through Sunday, December 21st at 8:00 AM EST. We’ve placed a system notification message on the Connect My Courses page to notify your students of the scheduled downtime. We’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team

Monday, November 24, 2014

11/23/2014 - Blackboard Availability Interruption

On Sunday, November 23rd an issue was identified with connecting to Blackboard at 1:00PM and was confirmed fixed at 3:30PM.  The problem was the result of one of the Blackboard  servers not functioning properly. Anyone connecting to that server would receive an error message instead of the log in screen.  During that time Blackboard and the other log in servers were operating normally.

- BB Team


Friday, November 14, 2014

11/14/2014 - Blackboard Service Interruption

At 4:07PM Friday, November 14th Blackboard unexpectedly became unavailable, and normal operation did not return until 5:38PM.  The outage lasted approximately one hour and thirty minutes and during that time both students and instructors were unable to access Blackboard.  If you were logged into Blackboard at the time it became unavailable than it may have appeared unresponsive.

- BB Team

Thursday, November 13, 2014

11/12/2014 - Blackboard Slowness

On Wednesday, November 12th from 9:50PM until 10:45PM there was slowness in Blackboard.  During that time Blackboard pages may not have loaded and users would have experienced slowness when working within a course.  Blackboard returned to normal operation just before 11PM.

- Bb Team

Thursday, October 23, 2014

10/23/2014 - Blackboard Issues Resolved


As of Thursday, October 23rd we believe the slowness and test related issues in Blackboard have been resolved.  Late yesterday afternoon changes were made in Blackboard to fix these issues and since than no new reports of any of the symptoms have come through to CIRT or ITS. 


- Bb Team

Monday, October 20, 2014

10/22/2014 - Blackboard Issues Updated

As of Wednesday, October 22nd CIRT is continuing to  receive reports of performance problems while working in Blackboard.  Some of these issues included:
  • Students getting kicked out of tests.
  • Trouble accessing grade center.
  • Update submissions failing.
  • Hourglasses while navigating through Blackboard.
  • Course list not loading.
  • and other slowness related issues.
Please continue to report these issues to CIRT and have students report any Blackboard issues with the ITS Help Desk (620-HELP).  We will continue to update this announcement as more information becomes available.

- Bb Team

Friday, October 3, 2014

10/11/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Oct.11th starting at 5:00AM and lasting until 10:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some updates to Connect. While many of these are behind-the-scenes improvements, your students will enjoy an enhanced user interface on the assignment details screen, and instructors will now have greater flexibility in shared courses and group assignments.   Visit the Connect Blog for more details.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, October 11th from 5:00AM - 10:00AM EDT. We will place a system notification message on the Connect 'My Courses' page early next week to notify your students of the scheduled downtime. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team

Monday, September 22, 2014

09/22/2014 - Sharestream Issues

Since Friday, September 19th we have been experiencing sporadic issues with ShareStream services.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

9/27/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Sep. 27th starting at 5:00AM and lasting until 10:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some exciting enhancements to Connect. While many of these are behind-the-scenes improvements, your students will enjoy an enhanced user interface on the assignment details screen, and instructors will now have greater flexibility in shared courses and group assignments.  Be sure to visit the Connect Blog following the release for more details.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, September 27th from 5:00AAM - 10:00AM EDT. We’ve placed a system notification message on the Connect My Courses page to notify your students of the scheduled downtime. We’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team