Friday, August 29, 2014

8/31/14 - Maintenance Period

Blackboard will be unavailable on August 31, 2014 from 2:00 a.m. until 9:00 a.m. in order to perform scheduled maintenance. During the system downtime, Blackboard users will be unable to access Blackboard courses or make Blackboard Course Requests (BbCAR). Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.

Wednesday, August 13, 2014

08/13/2014 - Blackboard Collaborate Service Restored.

As of Wednesday, August 13th the Blackboard Collaborate service has been restored to the UNF campus.

- BB Team

Tuesday, August 12, 2014

08/12/2014 - Blackboard Collaborate Service Outage

Starting Wednesday, August 6th there has been an interruption in our Blackboard Collaborate service for the UNF campus.  The issue has been identified on the vendor side and we are working with them to resolve it.  At this time if you attempt to launch a Collaborate session while connected to campus network the session will timeout before it opens.

 - BB Team

Monday, August 4, 2014

8/9/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on August 9th starting at 6:00AM and lasting until 10:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some exciting enhancements to Connect. While many of these are behind-the-scenes improvements, you will enjoy some additional control over the views in your My Courses page and an updated user interface for LearnSmart Achieve. Be sure to visit the Connect Blog following the release for more details.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, 8/9, from 6:00 AM – 10:00 AM EDT. We’ve placed a system notification message on the Connect My Courses page to notify your students of the scheduled downtime. We’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Friday, June 27, 2014

4/28/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on June 28th starting at 12:00AM and lasting until 6:00PM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, McGraw-Hill Connect will be moving to a cloud-hosted environment on June 28th. As the weather heats up, so does our excitement over this new infrastructure that will improve the reliability, security and scalability of the Connect platform. In addition, we’ll introduce advanced features and workflow enhancements during this transition. Keep an eye out for more specifics on those improvements in the coming weeks.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, 6/28, from 12:00 AM – 6:00 PM EDT. We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you’d like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

We'll notify students of the scheduled downtime via a message automatically posted on your Connect section homepage beginning June 16th.

Thanks for your patience and loyalty as we work hard to elevate your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,

 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Thursday, June 19, 2014

06/19/2014 - Blackboard Service Interruption

At 10:40AM Thursday, June 19th, 2014 Blackboard unexpectedly became unavailable.  The outage lasted approximately 10 minutes and Blackboard became available again at 10:50AM. 

- BB Team

Sunday, June 15, 2014

06/15/2014 - Blackboard Service Restored

As of 2:06PM Sunday, June 16th, 2014 Blackboard availability has been restored for all users.  The service interruption lasted for five hours and during that time users may have received an error message when attempting to access Blackboard from off campus.

 - BB Team

06/15/2014 - Blackboard Service Interruption

As of 10:41AM Sunday, June 16th, 2014 some users may experience problems while attempting to access Blackboard.  This problem seems to affect users attempting to login to Blackboard from off campus more so than those on campus.  The problem itself is receiving a blank white page with "ERR" in the top left corner of the screen instead of the login page when accessing Blackboard.  We began to receive reports of this issue immediately following the schedule maintenance up time of 9:00AM.  IT has been informed and we are working to resolve this issue as quickly as possible.

 - BB Team

Thursday, June 5, 2014

06/04/2014 - Unscheduled WileyPLUS Outage

At 5:30PM US Eastern (GMT -5) WileyPLUS reported a service outage to all of their customers.  During the outage all users were unable to access any of their services for one hour.  For more information read Wiley's announcement below.

We are writing to confirm that the WileyPLUS service interruption which you were previously notified about has been resolved. The service interruption began at approximately 5:30 PM (US Eastern Time) June 4th and lasted until approximately 6:30 PM (US Eastern Time).

As a result of this interruption, some customers were unable to access their course materials and assignments in their WileyPLUS classes.

We are sending this email to any instructors who have access to one or more WileyPLUS classes so that you may notify your students if you choose.

We are investigating the root cause of this service interruption and will post an update on your WileyPLUS course homepage once more information is made available.

Thank you and we apologize for any inconvenience.

Sincerely,
The WileyPLUS Team
www.wileyplus.com

- Bb Team

Thursday, May 1, 2014

5/1/2014 - Blackboard Maintenance Complete



Blackboard Professor:
The Blackboard maintenance is complete and Blackboard is now available. Instructors may login to Blackboard: http://blackboard.unf.edu to access Blackboard courses and to request Summer 2014 courses using the Blackboard Course Action Request System (BbCAR). Instructions:https://unfbb.bloomfire.com/posts/592017-bbcar-course-requests/public
During system maintenance, Spring 2012 courses were removed from Blackboard. All term-based Blackboard courses that were used during the 2014 spring term were “closed.”  By this we mean:

* Setting the courses as "unavailable" to Students (they will no longer see a link to it, but as the Blackboard Instructor you will still have access to it), and

* Renaming the courses by prepending "zz-" to each name, which will re-sort the list of course links in the My Courses box (the one you see immediately after logging into Blackboard) so that if you have any Blackboard courses for the 2014 Spring term, they will appear at the bottom.

We do this after the end of each term to protect the existing course content from further changes by students and to preserve the academic records contained in the course.  (It also reduces confusion with Students who would otherwise still be able to see old course sites.)  Note: This only affects term-based courses. Ongoing Blackboard "courses" such as administrative Blackboard sites not used with courses on the UNF Course Schedule will not be affected.
Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.
Thank You,
- Bb Team

Wednesday, April 30, 2014

04/30/14 - Maintenance Period: Begins

Blackboard will be unavailable from April 30, 2014 at 12:00 p.m. until May 2, 2014 at 11:59 p.m. in order to perform application maintenance. During this system downtime, students, faculty, and staff will not be able to access Blackboard courses and Blackboard Course Requests (BbCAR). Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.

Monday, April 7, 2014

04/07/2014 - Problem with CrocoDoc viewer in Blackboard.

As of 2:14PM Monday April 7th there is a problem with the CrocoDoc viewer in Blackboard that will prevent instructors from viewing student submitted assignments using the inline grading feature.  When trying to grade an attempt instead of the submitted document opening an error message appears in CrocoDoc view that says, "Whoops! An error occurred while viewing this page.".  This issue has been reported but we do not have an ETA on resolution.  We will continue to update this post as we receive infomation.

As of 4:27PM Monday April 7th the problem with the CrocoDoc viewer has been resolved.

- Bb Team

4/12/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on April 12th at 4:00AM for a four hour maintenance.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some exciting enhancements to Connect. Starting April 12th, Connect Insight will be accessible from your desktop browser in addition to your tablet device! Connect Insight is the first and only analytics tool of its kind designed to put real-time, mobile analytics in your hands to help students succeed.

In order to roll-out this update, Connect will be temporarily unavailable on Saturday, 4/12, from 4:00 AM – 8:00 AM EDT. We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you’d like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

We will be placing a system notification message on your Connect section homepage tomorrow to notify your students of the scheduled downtime.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,

 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Monday, March 10, 2014

03-10-14 Summer Courses Available for Request

Instructors may now request their Summer 2014 courses with BbCAR. Instructions for using the course request tool are available here:

https://unfbb.bloomfire.com/posts/592017

Also, remember that the maintenance window will be April 30 - May 2 and Blackboard will be unavailable during that time.
- Bb Team

Thursday, March 6, 2014

3/10/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on March 10th at 5:00AM for a two hour maintenance.  Below is their original message they sent to faculty members using their service.

Dear Connect Community Member,

As part of our commitment to providing the best possible user experience for you and your students, we’re making some behind-the-scenes enhancements to McGraw-Hill Connect.

In order to roll-out these updates, Connect will be temporarily unavailable on 3/10 from 5:00 AM – 7:00 AM Eastern. We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you’d like help modifying your assignment due dates as a result of this downtime, please contact our Customer Experience Group at 800-331-5094 or submit a support request via our Contact Us form.

We’ve placed a message on your Connect section homepage and emailed your students to alert them of this scheduled downtime.
Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Your partner in better learning,

McGraw-Hill Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Friday, February 21, 2014

02/20/2014 - Blackboard Service Outage

Last night starting around 8:40pm there was an interruption in Blackboard service that lasted over an hour and a half. Anyone in the system at the time of the interruption may have been kicked out with a "Session Timed Out" message. Anyone who tried to access the system at that time would have received a message that it is unavailable or their credentials are not accepted. The problem was quickly identified and Blackboard availability was restored at 10:14pm.

 - BB Team