Monday, August 24, 2015

8/23/2015 - Blackboard Issues Sunday Morning

Sunday, August 23rd, early in the day CIRT began receiving reports regarding problems in Blackboard.  At 12:48PM ITS was able to resolve the problem and afterwards there were no more reports of any interruption of service.  From 9:00AM until 12:48PM anyone connected to Blackboard may have experienced one or more of the following problems:
  • Errors when creating Announcements
  • Students receiving errors when attempting a test or quiz
  • Errors when editing items in Blackboard such as a content item or Assignment options
  • General slowness
- Bb Team

8/23/2015 - McGraw-Hill Connect is Available

The McGraw-Hill Connect tool is available and working properly in Blackboard.

- Bb Team

Friday, August 21, 2015

8/21/2015 - McGraw Hill Connect Unavilable in Blackboard

The McGraw-Hill Connect tool is not working in Blackboard.  Connect links in courses that are already paired will not work and new courses will not be able to be paired with Connect.  Until this is fixed the workaround is to have students access your Connect content directly through McGraw-Hill's Connect website.

- Bb Team

UPDATED 8/21/2015 - Blackboard Issues

Update 8/21/2015 @4:35PM:  All of the reported issues below have been resolved with the exception of exporting rubrics.

Friday, August 21st, throughout the day CIRT has received reports regarding problems in Blackboard.  All of these issues have been reported to ITS and we are working with the Blackboard vendor to resolve them. 
  • Errors when editing, deploying, or creating tests.
  • Errors when grading assignment attempts
  • Error when exporting a rubric
  • Error with linked files in content, Error 200
  • Embedded files, such as banners, are not loading
  • Error setting a due date in assignments
  • Error when attaching a file to a content Item or marking an attached file for removal
This list will continue to be updated as new issues are identified or as issues are resolved so please check back regularly.

- Bb Team

Thursday, August 20, 2015

8/20/2015 - Blackboard Available

As of 1:41PM Thursday, August 20th Blackboard is available. 

- Bb Team

Wednesday, August 19, 2015

Update 8/20/2015 - Scheduled Blackboard Unavailability

As of 9:42AM, this morning's maintenance is taking longer than anticipated and Blackboard is still down.  Below is the ITS' updated communication.

Blackboard is still undergoing maintenance and is currently unavailable. ITS is working to restore services as soon as possible. We will send out another email as soon as Blackboard becomes available.

Thank you,
Information Technology Services

On Thursday, August 20th Blackboard requires a brief maintenance that will last from 6:30AM until 7:30AM. During this time Blackboard will be unavailable to all users.  Below is the original communication from ITS.

Blackboard will be unavailable from 6:30 a.m. to 7:30 a.m. on Thursday, Aug. 20 for a brief maintenance period. During this system downtime, students and faculty will be unable to access Blackboard or make Blackboard Course Requests (BbCAR).    

Thank you,
Information Technology Services   

- Bb Team

8/19/2015 - ShareStream Available

As of 11:36PM Wednesday, August 19th ShareStream services have been restored.

- Bb Team

Updated 8/19/2015 - Outstanding Post Maintenance Items

The items below are still being worked on following the Blackboard maintenance.
  • Error windows pop-up when clicking on the Global Navigation Menu.  You can click through the messages and the menu will functional properly.
We will continue to update this list as we identify and resolve issues so please check back regularly.  If you are experiencing a problem that is not on this list please contact CIRT at 904-620-3927 or

- Bb Team

Tuesday, August 18, 2015

8/18/2015 - Bb Upgrade: Possible Impact on Course(s)

During the planned Blackboard maintenance window this weekend, the first attempt to upgrade the Blackboard software failed. As a result, the Blackboard Database had to be restored from backup. That restore solved the installation problem, however, some courses were restored from a point prior to the beginning of the maintenance window.  Targeted messages have been sent to the instructors of the impacted courses with options for recovering any lost content. 

- Bb Team

08/18/2015 - Sharestream Unavailable in Blackboard

As of 9:13AM Tuesday, August 18th we are experiencing issues with our ShareStream service that is preventing users from viewing and uploading videos in Blackboard.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

Monday, August 17, 2015

8/17/2015 - Blackboard Maintenance Complete

The Blackboard maintenance is complete and Blackboard is now available. Instructors may log in to Blackboard: to access Blackboard courses and to request Fall 2015 courses using the Blackboard Course Action Request System (BbCAR). Instructions:

Some minor issues are still being addressed and we will post updates on the Blackboard Blog as they are resolved.

Users may find that they receive an error message page upon first entry into the system after the upgrade. To resolve this problem, clear your browser’s cookies. Directions:

We are excited to announce that during this maintenance period, UNF upgraded to the latest release of Blackboard, which offers several new features and enchantments including:
  • SafeAssign Integration with the Assignment Tool* 
  • Date Management
  • Student Preview
  • Anonymous & Delegated Grading 

For a complete list of new features available and additional information, click here.

SafeAssignments that were created before the upgrade may not work. If you already created or copied Safe Assignments in a fall course, update as follows:
  1. Recreate the assignment and use the SafeAssign feature in the Assignment Options.
  2. After successfully recreating the assignment, delete the old SafeAssignment from the Fall course to avoid confusion in your Grade Center. 

SafeAssignment reports in courses from earlier semesters will still be available.

The upgrade also introduced two undesirable functionality changes that may causes problems in your course(s):
  • Test Feedback option “Only Show Incorrect Questions” shows all questions which can inadvertently expose correct response to students when used in combination with other Feedback options. 
  • Group Journals are visible to all enrolled students in the course. 

To minimize Blackboard issues in your course, visit the Blackboard Known Issues page, to view details and workarounds for each known issue.

During system maintenance, Summer 2013 courses were removed from Blackboard and Summer 2015 were “closed.” By this we mean:
  • Courses are set as "unavailable" (students no longer see a link, but instructors retain access)
  • Course names are prepended with "zz-" which re-sorts the list of course links in the My Courses module so that older courses go to the bottom of that list. 

We do this after the end of each term to protect the existing course content from further changes by students and to preserve the academic records contained in each course.

Note: This only affects term-based courses. Other Blackboard "courses" such as DEV, GROUP, and ORG sites are not affected.

Please contact CIRT if you have any questions or concerns: or 904.620.3927.

Thank You,
Bb Team

Sunday, August 16, 2015

8/16/2015 - Blackboard Maintenance Extended Through Monday

The Blackboard application maintenance scheduled to end Sunday night has been extended through 11:59 p.m. Monday, August 17.  Please check the IT Service Status at for additional updates.  
- Bb Team

Monday, June 8, 2015

6/8/2015 - YouTube Mashup Content

Starting on Thursday, June 4th there was a change to the Google YouTube services which caused YouTube service interruptions within Blackboard.  YouTube videos added to courses by way of the YouTube Mashup Tool are no longer working.  Blackboard has acknowledged the problem and is working on an emergency patch to fix it, but there is no ETA.  In the meantime we recommend the following workarounds:
  1. Change YouTube Mashup content to embedded content, click for instructions.
  2. Right-click on the video and select the option Open Link in New Window.  The video will open in a new browser tab.
- Bb Team

Thursday, May 7, 2015

05/06/2015 - Sharestream Available

As of 4:49PM Wednesday, May 6th ShareStream services have been restored.

- Bb Team

Wednesday, May 6, 2015

04/24/2015 - Sharestream Unavailable

As of 3:54PM Wednesday, May 6th we are experiencing issues with our ShareStream service that is preventing users from viewing and uploading videos.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

Friday, April 24, 2015

04/24/2015 - Sharestream Available

As of 10:01AM Friday, April 24th ShareStream services have been restored. 

- Bb Team

04/24/2015 - Sharestream Unavailable

As of Friday, April 24th we have been experiencing issues with ShareStream services that are preventing users from viewing and uploading videos.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

Monday, February 16, 2015

02/15/2015 - Blackboard Service Interruption

Beginning Sunday morning, February 15th, there was an intermittent issue with Blackboard availability that was resolved at 11:20AM.  During that time some users were unable to log into Blackboard and instead received an error message. 

- BB Team

Wednesday, January 7, 2015

01/07/2014 - Blackboard Test Submission Issue Resolved

After a recent application update, it was discovered that an error message was being displayed after a student submitted a test in Blackboard. Student test responses were accurately recorded, but students were unable to view feedback from the test. This issue was affecting distance-learning students completing the Student Online Learning Orientation course in Blackboard and introductory quizzes given before classes begin. A fix was applied early this morning, and the issue is now resolved. If students continue to see an error when they submit a test, they should contact the ITS Help Desk.

- Bb Team

Monday, December 15, 2014

12/20/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Dec.20th starting at 9:00PM and lasting until Sunday, Dec. 21st at 8:00AM.  Below is their original message they sent to faculty members using their service.

Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some enhancements to Connect. While many of these are behind-the-scenes improvements, we're also making it easier to see how enabling study attempts may affect due dates and extensions in your course.

In order to perform these updates, Connect will be temporarily unavailable from Saturday, December 20th at 9:00 PM EST through Sunday, December 21st at 8:00 AM EST. We’ve placed a system notification message on the Connect My Courses page to notify your students of the scheduled downtime. We’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or with any questions.

-Bb Team