Thursday, January 21, 2016

Important Blackboard Blog Update

This Blackboard news blog is no longer being updated. For the most recent UNF Blackboard News visit, www.unfbb.org/news.-Bb Team

Tuesday, January 12, 2016

1/12/2016 - ShareStream Issue - RESOLVED @12:10PM

As of 9:59AM Tuesday, January 12th we are experiencing issues with our ShareStream service that is preventing users from adding new media to their Blackboard course. We have reported the problem to the vendor and will continue to post updates as we receive them.

- Bb Team

UPDATE 1/12/2016 12:11PM
As of 12:11PM Tuesday, January 12th ShareStream services have been restored.

Wednesday, January 6, 2016

1/6/2016 - Blackboard myWings Link Available

Functionality of the Blackboard link in myWings has been restored.

- Bb Team

1/6/2016 - Blackboard myWings Link Unavailable

Blackboard is currently unavailable to users through myWings, but users can still access Blackboard by typing https://blackboard.unf.edu in the address bar of their web browser.  ITS is currently investigating and we will post more information as it becomes available.

- Bb Team

Thursday, December 24, 2015

Blackboard Outage Resolved

Blackboard is available again and we will continue to monitor.
- Bb Team

Blackboard Unavailable

Blackboard is currently unavailable to users through myWings and blackboard.unf.edu. ITS is currently investigating and we will post more information as it becomes available.
- Bb Team

Friday, December 18, 2015

Blackboard Maintenance Complete

Blackboard Professor:


The Blackboard maintenance is complete and Blackboard is now available. Instructors may log in to Blackboard: http://blackboard.unf.edu to access Blackboard courses and to request Spring 2016 courses using the Blackboard Course Action Request System (BbCAR). Instructions: http://www.unfbb.org/knowledge-base/bbcar-course-requests/
Check out CIRT’s Blackboard knowledgebase where you can search Blackboard documentation, including information on setting up your Blackboard course for the new semester.
To minimize Blackboard issues in your course, visit the Blackboard Known Issues page, to view details and workarounds for each known issue.
During system maintenance, Fall 2013 courses were removed from Blackboard and Fall 2015 were “closed.” By this we mean:
  • Courses are set as "unavailable" (students no longer see a link, but instructors retain access)
  • Course names are prepended with "zz-" which re-sorts the list of course links in the My Courses module so that older courses go to the bottom of that list.

We do this after the end of each term to protect the existing course content from further changes by students and to preserve the academic records contained in each course.

Note: This only affects term-based courses. Other Blackboard "courses" such as DEV, GROUP, and ORG sites are not affected.

Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.
Thank You,
Bb Team

Monday, December 14, 2015

12/14/2015 - Grade Transfer Tool - UPDATED


12/14/2015 12:31PM UPDATE 

A patch has been applied to correct the error with transferring grades from Blackboard to Banner.  If you are still receiving an error, after 12:38PM 12/14, please contact CIRT at cirtlab@unf.edu or x5264.



As of Monday Dec. 14th, 2015 an error has been identified in the Submit Grades to myWings tool in Blackboard.  After submitting the grades for transfer in Blackboard some instructors have reported the following error;

Could not execute statement on remote server 'NFPO'. For reference, the Error ID is b76db944-47af-4402-b45e-b711da997832.

If you receive this error it means one of your student grades is in a Pending status and will need to be manually added from Banner.  This does not affect the other students grade values or transfer status.  ITS has been informed and is investigating the cause and we will continue to post updates as we received.

- Bb Team

Friday, December 4, 2015

12/04/2015 - Blackboard Problems Resolved

The Blackboard problems that were present yesterday have been resolved during this morning's server restarts.  If you are still receiving any error messages please contact CIRT for assistance, x3927 or cirtlab@unf.edu.

- Bb Team

Thursday, December 3, 2015

12/03/2015 - ShareStream is Available

As of 2:37PM Thursday, December 3rd ShareStream services have been restored.

- Bb Team

12/3/2015 - Limited Blackboard Errors

On Wednesday, December 3rd 10:48AM CIRT has become aware of some instructors receiving error messages in Blackboard when attempting the following:
  • Creating and Editing Assignments
  • Accessing the Rubrics tool
  • Accessing the Tests, Survey, and Pools tool
  • Accessing Blackboard Collaborate
We have confirmed the issue is localized to a single server and reported the problem to ITS.  We will continue to post updates as we receive them.

- Bb Team

12/3/2015 - ShareStream is Unavailable UPDATED @12:04PM

As of 10:31AM Thursday, December 3rd we are experiencing issues with our ShareStream service that is preventing users from viewing and uploading videos.  This includes ShareStream videos embedded in Blackboard courses.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

UPDATE 12/3/2015 12:04PM: While the ShareStream services appear to be restored the vendor has not given us the all-clear and service can become unavailable unexpectedly until then.

Tuesday, November 24, 2015

11/24/2015 - myWings Blackboard Portal Unavailable

On Monday, November 24th the Blackboard portal link from myWings was not working from 12:40PM until 12:49PM.  During that time users were unable to access Blackboard from myWings, but Blackboard was available and was still accessible by direct access (https://blackboard.unf.edu).

- Bb Team

11/24/2015 - Limited Blackboard Rubrics Problem

On Monday, November 23rd CIRT was made aware of a problem that resulted in some instructors receiving an error message in Blackboard while attempting to grade an assignment with a rubric or access the Rubrics tool.  CIRT was able to confirm the issue and it was localized to a single server.  CIRT informed ITS of the issue who then escalated the problem to Blackboard Support.  At the time the problem only appeared to have affected instructors and there are no indications that any student availability was affected.

As of 8:24AM Tuesday, November 24th the issue is resolved.

- Bb Team

Thursday, November 19, 2015

Upcoming Blackboard Maintenance


Blackboard will be unavailable from December 16th at 12:01AM until December 18th at 11:59 p.m. in order to perform scheduled system maintenance. During the system downtime, Blackboard users will be unable to access Blackboard courses or make Blackboard Course Requests (BbCAR).

During this maintenance period, we will conduct the usual end of semester tasks. Fall 2013 courses will be removed from the system and Fall 2015 courses will be set to unavailable for students and renamed by prepending “zz” to each course (i.e., zz2015SUMMER). Instructors will still have access to unavailable courses. Instructors may preserve a copy of course materials from courses scheduled for removal by conducting a Course Copy, the steps for which are outlined below.

Click here to view instructions on how to copy course materials into an existing course

Please note: Fall 2015 term grades are due December 15th at 10:00 am. If you store your grades on Blackboard and have not turned in your grades by this deadline, you will need to download your Blackboard Grade Center by 12:01 AM. on December 16 Click here for Instructions.


End of Semester Tasks

It is highly recommended that you perform a few backup tasks at the end of each semester. These are only guidelines for elements that you may want to backup; there may be other areas of your course you wish to backup in addition to our recommendations.

Click here to view the suggested semester tasks to perform at the end of each semester and/or before requesting a course deletion.

Blackboard Course Request

Each semester, instructors at UNF need to request their Blackboard courses using the Blackboard Course Action Request (BbCAR) system.

Click here to view instructions on how to request your Blackboard course(s)

Blackboard Course Media

If the Blackboard course you are copying contains ShareStream audio or video content, you will need to copy it to the new course using the ShareStream Pick-N-Play tool. Otherwise, the content will not play for students in the new course

Copy your audio and video content using the ShareStream Pick-N-Play tool

 
Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.

- Bb Team

Tuesday, November 17, 2015

11/16/2015 - Limited Blackboard Problem

On Monday, November 16th CIRT was made aware of a problem that resulted in some instructors receiving an error message in Blackboard while attempting to grade an assignment or access the Tests, Surveys, and Pools area of Blackboard.  CIRT was able to confirm the issue and it was localized to a single server.  CIRT informed ITS of the issue who then escalated the problem to Blackboard Support.  At the time the problem only appeared to have affected instructors and there are no indications that any student availability was affected.

As of 8:52AM Tuesday November 17th the issue is resolved.

- Bb Team

Wednesday, October 28, 2015

10/28/2015 - Blackboard Issues Resolved

The Blackboard problems that were present yesterday have been resolved during this morning's server restarts.  If you are still receiving any error messages please contact CIRT for assistance, x3927 or cirtlab@unf.edu.

- Bb Team

Tuesday, October 27, 2015

10/27/2015 - Sporadic Blackboard Issues UPDATE (10/27 7:35PM)

UPDATE:  10/27 7:30PM
It was brought to CIRT's attention shortly before 7:30PM  Blackboard Collaborate is unavailable.  If you or a student are attempting to access Blackboard Collaborate you will receive an error message.



UPDATE:  10/27 3:30PM
ITS is continuing to work with Blackboard Support and if your students are reporting any errors to you please have them report the problem to the Help Desk, 620-HELP.



As of Tuesday, October 27th, CIRT is aware of the following issues in Blackboard; error when accessing Rubrics, grading Rubrics, editing tests, accessing the Tests tool, and editing content items.  ITS has been informed and is working on a resolution.

These problems are sporadic and not occurring on all of the Blackboard servers.  If you experience any of these errors it is recommended that you log out of Blackboard and open a different web browser and log back into Blackboard, this may connect you to a functioning server.

- Bb Team


Wednesday, October 21, 2015

10/21/2015 - Blackboard Issues

As of Wednesday, October 21st, CIRT has been receiving reports from faculty experiencing errors in Blackboard while working with Rubrics, grading Rubrics, editing tests, accessing the Tests tool, and opening Blackboard Collaborate.  ITS has been informed and is working with the Blackboard vendor for a resolution.  These problems are sporadic and not occurring on all of the Blackboard servers.  If you experience any of these errors it is recommended that you log out of Blackboard and open a different web browser and log back into Blackboard.

- Bb Team