Monday, November 24, 2014

11/23/2014 - Blackboard Availability Interruption

On Sunday, November 23rd an issue was identified with connecting to Blackboard at 1:00PM and was confirmed fixed at 3:30PM.  The problem was the result of one of the Blackboard  servers not functioning properly. Anyone connecting to that server would receive an error message instead of the log in screen.  During that time Blackboard and the other log in servers were operating normally.

- BB Team


Friday, November 14, 2014

11/14/2014 - Blackboard Service Interruption

At 4:07PM Friday, November 14th Blackboard unexpectedly became unavailable, and normal operation did not return until 5:38PM.  The outage lasted approximately one hour and thirty minutes and during that time both students and instructors were unable to access Blackboard.  If you were logged into Blackboard at the time it became unavailable than it may have appeared unresponsive.

- BB Team

Thursday, November 13, 2014

11/12/2014 - Blackboard Slowness

On Wednesday, November 12th from 9:50PM until 10:45PM there was slowness in Blackboard.  During that time Blackboard pages may not have loaded and users would have experienced slowness when working within a course.  Blackboard returned to normal operation just before 11PM.

- Bb Team

Thursday, October 23, 2014

10/23/2014 - Blackboard Issues Resolved


As of Thursday, October 23rd we believe the slowness and test related issues in Blackboard have been resolved.  Late yesterday afternoon changes were made in Blackboard to fix these issues and since than no new reports of any of the symptoms have come through to CIRT or ITS. 


- Bb Team

Monday, October 20, 2014

10/22/2014 - Blackboard Issues Updated

As of Wednesday, October 22nd CIRT is continuing to  receive reports of performance problems while working in Blackboard.  Some of these issues included:
  • Students getting kicked out of tests.
  • Trouble accessing grade center.
  • Update submissions failing.
  • Hourglasses while navigating through Blackboard.
  • Course list not loading.
  • and other slowness related issues.
Please continue to report these issues to CIRT and have students report any Blackboard issues with the ITS Help Desk (620-HELP).  We will continue to update this announcement as more information becomes available.

- Bb Team

Friday, October 3, 2014

10/11/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Oct.11th starting at 5:00AM and lasting until 10:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some updates to Connect. While many of these are behind-the-scenes improvements, your students will enjoy an enhanced user interface on the assignment details screen, and instructors will now have greater flexibility in shared courses and group assignments.   Visit the Connect Blog for more details.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, October 11th from 5:00AM - 10:00AM EDT. We will place a system notification message on the Connect 'My Courses' page early next week to notify your students of the scheduled downtime. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team

Monday, September 22, 2014

09/22/2014 - Sharestream Issues

Since Friday, September 19th we have been experiencing sporadic issues with ShareStream services.  We are investigating the issue and will continue to post updates as we receive them.

- Bb Team

9/27/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Sep. 27th starting at 5:00AM and lasting until 10:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some exciting enhancements to Connect. While many of these are behind-the-scenes improvements, your students will enjoy an enhanced user interface on the assignment details screen, and instructors will now have greater flexibility in shared courses and group assignments.  Be sure to visit the Connect Blog following the release for more details.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, September 27th from 5:00AAM - 10:00AM EDT. We’ve placed a system notification message on the Connect My Courses page to notify your students of the scheduled downtime. We’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team

Monday, September 15, 2014

09/12/2014 - My Blackboard Feature Interruption.

On Friday September 12th there was an interruption of service for the My Blackboard feature available within Blackboard Learn.  The interruption lasted from noon until 4:10PM Friday afternoon.  During that time students accessing My Blackboard were unable to view their grade, announcements, and any other information accumulated by the service.  This did not affect any information from within the courses, and students were able to access their grades and announcements from within the course.

- Bb Team

09/13/2014 - WileyPLUS Service Outage

WileyPLUS was unavailable Saturday, September 13th from 4:30PM until 7:00PM due to an unscheduled service interruption.  During that time any instructors or students would had been unable to access Wiley course content in or out of Blackboard.

-Bb Team

Friday, August 29, 2014

8/31/14 - Maintenance Period

Blackboard will be unavailable on August 31, 2014 from 2:00 a.m. until 9:00 a.m. in order to perform scheduled maintenance. During the system downtime, Blackboard users will be unable to access Blackboard courses or make Blackboard Course Requests (BbCAR). Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.

Wednesday, August 13, 2014

08/13/2014 - Blackboard Collaborate Service Restored.

As of Wednesday, August 13th the Blackboard Collaborate service has been restored to the UNF campus.

- BB Team

Tuesday, August 12, 2014

08/12/2014 - Blackboard Collaborate Service Outage

Starting Wednesday, August 6th there has been an interruption in our Blackboard Collaborate service for the UNF campus.  The issue has been identified on the vendor side and we are working with them to resolve it.  At this time if you attempt to launch a Collaborate session while connected to campus network the session will timeout before it opens.

 - BB Team

Monday, August 4, 2014

8/9/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on August 9th starting at 6:00AM and lasting until 10:00AM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some exciting enhancements to Connect. While many of these are behind-the-scenes improvements, you will enjoy some additional control over the views in your My Courses page and an updated user interface for LearnSmart Achieve. Be sure to visit the Connect Blog following the release for more details.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, 8/9, from 6:00 AM – 10:00 AM EDT. We’ve placed a system notification message on the Connect My Courses page to notify your students of the scheduled downtime. We’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you would like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,
 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Friday, June 27, 2014

4/28/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on June 28th starting at 12:00AM and lasting until 6:00PM.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, McGraw-Hill Connect will be moving to a cloud-hosted environment on June 28th. As the weather heats up, so does our excitement over this new infrastructure that will improve the reliability, security and scalability of the Connect platform. In addition, we’ll introduce advanced features and workflow enhancements during this transition. Keep an eye out for more specifics on those improvements in the coming weeks.

In order to perform these updates, Connect will be temporarily unavailable on Saturday, 6/28, from 12:00 AM – 6:00 PM EDT. We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you’d like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

We'll notify students of the scheduled downtime via a message automatically posted on your Connect section homepage beginning June 16th.

Thanks for your patience and loyalty as we work hard to elevate your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,

 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Thursday, June 19, 2014

06/19/2014 - Blackboard Service Interruption

At 10:40AM Thursday, June 19th, 2014 Blackboard unexpectedly became unavailable.  The outage lasted approximately 10 minutes and Blackboard became available again at 10:50AM. 

- BB Team