Disk Space Error Resolved

This issue has been resolved and users should no longer receive errors when submitting assignments or uploading files.

Disk Space Error

Some users have reported receiving the error message below when submitting assignments or uploading files. The issue is being investigated.


Content

C:\blackboard\apps\tomcat\work\Catalina\localhost\webapps_blackboard\upload__3b4d3f5a_124c8d337a0__7ff7_00057620.tmp (There is not enough space on the disk)

For reference, the Error ID is 20e7d6ad-dd3a-4f9a-8d63-263f13094a23.

Wednesday, November 11, 2009 7:15:51 PM EST

Assignment File Download

A patch for the known issue with the Assignment File Download option in the Grade Center returning the following error: "The data area passed to a system call is too small" has been applied in Blackboard and instructors are now able to download Assignment files from the Grade Center using the Assignment File Download option.

Blackboard Reported Issue (new)

ISSUE
The Visual Editor tab may block test takers from seeing the entire essay or short answer question when browser window is not fully expanded.
WORKAROUND
Instructors can add couple of line breaks after the end of the question to add space below the text, so it doesn't run into the text editor. Students can expand their browser window fully to workaround this issue if they encounter it in an already deployed test.
FIX
This is a reported bug and a permanent fix is expected in a future release or Service Pack of Blackboard.

Elluminate Upgrade

FYI, Elluminate Live! is being upgraded during the Saturday (10/17/2009) maintenance window (10am-2pm). Not many changes come w/ this upgrade, but they are listed below.

From: Elluminate Technical Services [mailto:services@elluminate.com]

Sent: Wednesday, October 14, 2009 2:14 PM
To: Elluminate Technical Services
Subject: Elluminate Live! V9.6 available

Dear Elluminate Customer

We are pleased to announce the availability of Elluminate Live! V9.6.

This new release of Elluminate Live! V9.6 features:

· Support for Mac OS X 10.6 (Snow Leopard) and Windows 7 (32 bit). For the complete list of supported clients please click here.

· A new Connection Speed setting of “Wireless (300 Kbps)” to better manage the user’s experience. For additional information on how to set your connection speed please click here.

· Improvements to the Preferences panel where you will now see yellow highlighting in the preferences list to indicate there are changes that have not yet been applied.

· Within the Clip Art Library you will notice that we have renamed the “Elluminate” tab to now be the “Application” tab.

All hosted customers will be upgraded to the V9.6 server in the Session Administration System (SAS) during our regular maintenance window on October 17, 2009. As a reminder this maintenance window is scheduled from 10:00pm to 2:00am US Eastern (UTC – 04:00). This means that all currently scheduled V9.5 sessions and any new sessions will be scheduled on V9.6.

Please note the following:

• This transition does not affect your previous recordings and room links as they will remain the same. Recordings will continue to play in the version they were created in.
• Your users will automatically download the new version the first time they join one of your V9.6 sessions. This download may take the user between 1 and 5 minutes (depending upon their Internet connection speed). Please be sure to notify your users of this update.

In order to help you with the transition, we have several resources available to you. On October 17, our website will be updated and you will find specific resources on V9.6 including:

• An addendum to the User Guide which provides a complete review of the new features available on http://www.elluminate.com/support/training/.
• We have updated our Support page, http://www.elluminate.com/support, to include new FAQs. We have also updated the Configuration Room to the new version as well.

If you have any questions about the new version or for more information, please feel free to contact me or our Technical Support Team at 403-204-7896 x2 or support@elluminate.com.

UNF Service Outages

Last night, the air conditioning units in the UNF server area failed, and several servers were shut down to protect the hardware. During this time, several services, including email and Blackboard were unavailable. Services were fully restored this morning by 9:20 am.

Upcoming Blackboard SafeAssign and Blackboard Sync (including Blackboard Learn iPhone and Facebook applications) Maintenance Window

Please note that Blackboard SafeAssign and Blackboard Sync (including the Blackboard Learn for Facebook and iPhone applications) will be intermittently unavailable while undergoing maintenance on Saturday, October 10^th and Sunday, October 11^th. This maintenance window is to update the hardware and network infrastructure of these products. The expected outcomes of this update are:

• Increased capacity for all of these services
• Improved performance of these applications
• Increased stability

The systems are expected to be intermittently unavailable from morning (EST) on October 10^th through morning (EST) on October 11^th. Users will not be able to submit assignments to Blackboard SafeAssign or utilize the notification capabilities as part of Blackboard Learn for iPhone and Facebook applications during this maintenance period.