Monday, April 7, 2014

04/07/2014 - Problem with CrocoDoc viewer in Blackboard.

As of 2:14PM Monday April 7th there is a problem with the CrocoDoc viewer in Blackboard that will prevent instructors from viewing student submitted assignments using the inline grading feature.  When trying to grade an attempt instead of the submitted document opening an error message appears in CrocoDoc view that says, "Whoops! An error occurred while viewing this page.".  This issue has been reported but we do not have an ETA on resolution.  We will continue to update this post as we receive infomation.

As of 4:27PM Monday April 7th the problem with the CrocoDoc viewer has been resolved.

- Bb Team

4/12/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on April 12th at 4:00AM for a four hour maintenance.  Below is their original message they sent to faculty members using their service.


Dear Connect Instructor,

As part of our commitment to providing the best possible user experience, we’re releasing some exciting enhancements to Connect. Starting April 12th, Connect Insight will be accessible from your desktop browser in addition to your tablet device! Connect Insight is the first and only analytics tool of its kind designed to put real-time, mobile analytics in your hands to help students succeed.

In order to roll-out this update, Connect will be temporarily unavailable on Saturday, 4/12, from 4:00 AM – 8:00 AM EDT. We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you’d like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 or submit a support request.

We will be placing a system notification message on your Connect section homepage tomorrow to notify your students of the scheduled downtime.

Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Yours in better learning,

 The Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Monday, March 10, 2014

03-10-14 Summer Courses Available for Request

Instructors may now request their Summer 2014 courses with BbCAR. Instructions for using the course request tool are available here:

https://unfbb.bloomfire.com/posts/592017

Also, remember that the maintenance window will be April 30 - May 2 and Blackboard will be unavailable during that time.
- Bb Team

Thursday, March 6, 2014

3/10/2014 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on March 10th at 5:00AM for a two hour maintenance.  Below is their original message they sent to faculty members using their service.

Dear Connect Community Member,

As part of our commitment to providing the best possible user experience for you and your students, we’re making some behind-the-scenes enhancements to McGraw-Hill Connect.

In order to roll-out these updates, Connect will be temporarily unavailable on 3/10 from 5:00 AM – 7:00 AM Eastern. We know that downtime can be disruptive, so we’ve scheduled the maintenance window during a time of historically low usage to minimize the impact on our users. If you’d like help modifying your assignment due dates as a result of this downtime, please contact our Customer Experience Group at 800-331-5094 or submit a support request via our Contact Us form.

We’ve placed a message on your Connect section homepage and emailed your students to alert them of this scheduled downtime.
Thanks for your patience as we work to enhance your Connect experience. We truly appreciate the opportunity to contribute to your students’ success, both today and tomorrow.

Your partner in better learning,

McGraw-Hill Connect Team

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Friday, February 21, 2014

02/20/2014 - Blackboard Service Outage

Last night starting around 8:40pm there was an interruption in Blackboard service that lasted over an hour and a half. Anyone in the system at the time of the interruption may have been kicked out with a "Session Timed Out" message. Anyone who tried to access the system at that time would have received a message that it is unavailable or their credentials are not accepted. The problem was quickly identified and Blackboard availability was restored at 10:14pm.

 - BB Team

Thursday, February 20, 2014

02/20/2014 - Internet Explorer 11 and Blackboard.

Blackboard released an announcement yesterday informing the Blackboard community of a security update for Internet Explorer 11 that causes Internet Explorer 11 to crash when attempting to load Blackboard.  This is an issue only with Microsoft Internet Explorer 11 and all other web browsers are not affected.  Blackboard is currently working on developing software patches that will correct this problem for Internet Explorer 11 users.  You can read Blackboard's original announcement below.

-Bb Team

Internet Explorer Security Update Causes IE11 to Crash when an Instructor Accesses a Blackboard Learn Course
 
Date Published: Feb 18,2014 Category:Product:Browsers; Version:9.1 SP10 (9.1.100401.0),9.1 SP9 (9.1.90132.0),9.1 SP11 (9.1.110082.0),9.1 SP12 (9.1.120113.0),9.1 SP13 (9.1.130093.0) Article No.: 000035822
Product: Blackboard Learn 
 Type:Support Bulletin 

 Bulletin/Advisory Information: On February 11th, 2014, Microsoft released a Cumulative Security Update, MS14-010.  This security update causes Internet Explorer 11 to crash when an instructor accesses any Blackboard Learn course that has Edit Mode turned on.  This security update was pushed to all Windows users with IE11.  More information about the security update can be found here:
https://support.microsoft.com/kb/2909921

Please be assured that Blackboard is currently investigating this issue and developing patches to correct it.  So far, we know that this behavior occurs on the following releases:
  • 9.1 SP 9 (9.1.90132.0)
  • 9.1 SP10 (9.1.100401.0)
  • 9.1 SP11 (9.1.110082.0)
  • 9.1 SP12 (9.1.120113.0)
  • 9.1 SP13 (9.1.130093.0)
The behavior is not present on 9.1 SP14 (9.1.140152.0).
 

Thursday, February 13, 2014

02/12/2014 - Unscheduled SafeAssign Outage

At 2:52pm US Eastern (GMT -5) the SafeAssign tool in Blackboard was not working properly.  The service has been restored and copied below is Blackboard's message about the outage.

Bulletin/Advisory Information: SafeAssign services have been restored.  Thank you for your patience.
__________________________
At 2:52pm US Eastern (GMT -5) the SafeAssign services stopped processing papers due to issues with the storage volume.   We are currently working to restore services.  This bulletin will be updated when the issue has been resolved.

- Bb Team

Friday, February 7, 2014

02/07/207 - Unscheduled SafeAssign Outage.

At 11am - 12:30pm US Eastern (GMT -5) the SafeAssign database experienced connection problems which caused a SafeAssign outage.  The services have been restored and we are Blackboard is investigating the root cause of the issue, and we apologize for any inconveniences this may have caused.

- Bb Team

Saturday, January 18, 2014

1/18/14- Blackboard Collaborate Outage on 1/17/14

Blackboard Collaborate was unavailable to some users last night beginning at 5:30 pm. The issue was part of a nation-wide outage the vendor was experiencing. All services were restored by 5:15 pm.

Tuesday, January 14, 2014

01/14/2014 - Java Update 7u51

Blackboard released an announcement today informing the Blackboard community of the potential problems Java Update 7u51 can have on the Collaboration tool.  This new Java update was just released today and Blackboard will have a patch ready in the following week to address this problem.  Until the patch becomes available users may experience problems with loading the  Collaboration chat tool.  We apologize for any inconveniences this may cause and appreciate your patience as we work through this.

-Bb Team

Sunday, January 12, 2014

01/12/2014 - Blackboard Issues

As of 2:27PM 1/12/2014 some users are experiencing issues when working in Blackboard that prevents them from navigating or taking tests.  Our ITS team is working on the issue now and we will continue to post updates as we receive them.

- Bb Team

Monday, December 16, 2013

12/23/2013 - McGraw-Hill Connect Scheduled Maintenance Downtime

McGraw-Hill has announced their Connect service will be unavailable on Dec. 28th at 12:01AM for an eight hour maintenance.  Below is their original message they sent to faculty members using their service.

Dear Connect Community Member,

We’ve got some exciting news. As part of our commitment to providing the best possible user experience for you, and your students, we’re making some big improvements to McGraw-Hill Connect.

In order to roll-out these updates, Connect will be temporarily unavailable on December 23 from 12:01 am to no later than 8:00 am EST. As we know that downtime can be interruptive, we’ve scheduled the update during a time of historically low usage to minimize the inconvenience. To learn more about these exciting updates, please visit our blog at http://www.mcgrawhillconnect.com/blog. Thanks very much for your kind patience as we work to improve your Connect experience.

At McGraw-Hill, empowering educators is our passion and ensuring the best possible Connect user experience for you, and your students, is our #1 priority.
We truly appreciate the opportunity to contribute to you and your students’ success both today, and tomorrow.

Your partner in better learning,

McGraw-Hill Connect Team

P.S. While we make every effort to schedule the updates during times of historically low usage, we recognize that you may need to adjust your assignment due dates as a result of this downtime. If you’d like help modifying your assignment due dates, please contact our Customer Experience Group at 800-331-5094 within our hours of operation or submit a support request via our Contact Us form.

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

12/28/2013 - Pearson MyMathLab Scheduled Maintenance Downtime

Pearson has announced their MyMathLab services will be unavailable on Dec. 28th at 5AM for an eight hour maintenance.  Below is their original message they sent to faculty members using their service.

Mark Your Calendar

*** SATURDAY, DECEMBER 28, 2013 ***
*** NEW FEATURES RELEASE ***

Estimated downtime: Saturday, December 28, 5:00 AM EST to 1:00 PM EST
(Saturday, 28 December, 10:00 to 18:00 GMT)

The actual downtime may be shorter. Please do not schedule any tests or other assignments during this time. MyMathLab, MyStatLab, MathXL, and MyMathTest courses will be temporarily unavailable during the upgrade.

Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.

-Bb Team 

Monday, December 9, 2013

12/9/2013 - SafeAssign Scheduled Maintenance Downtime

UNF Instructors,

The SafeAssign service in Blackboard is undergoing maintenance this evening, Dec. 9th, 2013, from 10:00pm until 1am.  During this time papers can be submitted, but they will not be processed until after the maintenance period.  Below you can read the announcement Blackboard sent out to all institutions.

The SafeAssign service will undergo maintenance on Monday, December 9, 2013 from 10:00PM to 1:00 AM US Eastern (GMT-5)  to upgrade services. Although we do not anticipate any downtime for paper submission, during this maintenance window papers will not be processed. Papers submitted during this maintenance window will be queued, and reports will be delayed until after the maintenance has completed. 


Please contact CIRT at x 3927 or or cirtlab@unf.edu with any questions.
-Bb Team

Monday, November 25, 2013

11/25/2013 - Blackboard Service Interruption

Today at 9:05AM  and again at 9:15AM there was a brief interruption in Blackboard service that lasted ten minutes. Anyone in the system at the time of the interruption may have been kicked out with a "Session Timed Out" message.  Anyone who tried to access the system at that time would have received a message that it is unavailable.  The problem was quickly identified and we expect there to be no further issues with Blackboard availability.

- BB Team

Tuesday, November 19, 2013

11/19/2013 - Blackboard Service Interruption

Today at 10:55AM  and again at 11:43AM there was a brief interruption in Blackboard service that last two minutes. Anyone in the system at the time of the interruption may have been kicked out with a "Session Timed Out" message.  Anyone who tried to access the system at that time would have received a message that it is unavailable.  The problem was quickly identified and we expect there to be no further issues with Blackboard availability.

- BB Team