05/07/2013 - Blackboard Known Issues Update

As of now here is the list of known issues in Blackboard..

• ShareStream Media Assignments and Mashups are not working.
• Single Sign On from MyWings to Blackboard.   You will still be prompted to login a second time after clicking on the Blackboard link from Quick Links in MyWings.

However the previous issues with Blackboard Collaborate and Snapshot have been fixed.  As far as the other issues we will continue to work on them and keep you posted as progress is made.  We apologize for the inconvenience and thank you for your patience in these matters.

- BB Team

05/06/2013 - Blackboard Known Issues Update.

As of now here is a list of known issues in Blackboard.

• Blackboard Collaborate is unavailable.  If you are trying to access Blackboard Collaborate links from courses requested before the upgrade you will receive an error message.
• ShareStream Media Assignments and Mashups are not working.
• Single Sign On from MyWings to Blackboard.   You will still be prompted to login a second time after clicking on the Blackboard link from Quick Links in MyWings.
• Snapshot is currently not running so course enrollments are not updating.  

However the previous issues with CPS Connector has been fixed and you can expect it to be working properly now.  As far as the other issues we will continue to work on them and keep you posted as progress is made.  We apologize for the inconvenience and thank you for your patience in these matters.

- BB Team

05/06/2013 - Blackboard Single Sign On (SSO) not working from MyWings portal.

We have received reports the single sign on feature is not working for users who click on the Blackboard link under Quick Links from the MyWings page.  Instead of your Blackboard automatically opening, you will be prompted with a second login screen.  If you re-enter your login information it will let you into Blackboard with not further problems.  The ITS team is working on fixing this issue, and we will keep you updated on any changes.

- BB Team

5/03/2013 - Problem with CPS Connection Resolved (clickers)

The  CPS Connection issue in which users received an error message when attempting to access the CPS Connection tool (clickers) has been resolved. The fix however, resulted in the tool being turned off in courses, so instructors will have to turn back on in order for students to register. Directions are below.

- Bb Team

1. In the control panel, click on ‘Customization’, then ‘Tool Availability’.
2. Check the box for ‘CPS Connection’, then hit ‘Submit’ at the top or bottom of the page.

5/03/2013 - Problem with CPS Connection (clickers)

We have identified a problem with CPS Connection were users receive the following error message when attempting to access the CPS Connection tool (clickers).

access denied ("blackboard.data.AttributePermission" "user.personalinfo" "get")

For reference, the Error ID is 6b22dcfb-7b34-4401-a163-1516b5704e85.

Monday, May 6, 2013 6:04:42 AM EDT

We are working to resolve this problem and apologize for any inconveniences this may cause.

- BB Team

5/06/2013 - Problems with Blackboard Collaborate and ShareStream

After the Blackboard upgrade we have discovered problems with Blackboard Collaborate and ShareStream in Blackboard.  At this time when you attempt to access the Blackboard Collaborate you will receive an error requesting  you to contact the system administrator. The ShareStream system is available and working properly, but the ShareStream assessment and mashup tool in Blackboard is not.  If you attempt to deploy a ShareStream media assignment in your course nothing will happen, and if you try to deploy a mashup you will not be able to browser your course media.  The BB team and software vendors are working quickly on both these issues now.  We apologize for any inconveniences this may cause, and we will continue to keep you updated on our progress.
 
-BB Team

5/6/13 - Blackboard Upgrade Complete

Bb Professor:

The Blackboard maintenance is complete and Blackboard is now available. Instructors may login to Blackboard: http://blackboard.unf.edu to access their Blackboard courses and to request Summer and Fall 2013 courses using the Blackboard Course Action Request System (BbCAR). Instructions: http://www.unf.edu/cirt/bb/support/Semester_Tasks.aspx

The Blackboard Learn Service Pack (SP) 11  offers a more intuitive interface that is streamlined and user-friendly. In addition to the new interface, SP 11 offers several new features including new social tools, new course creation options, and several evaluation and assessment options including inline assignment grading, automatic regarding of tests, negative grading, and several new reports.  During this upgrade, we have also installed Sharestream, a media platform for education.

You will notice that you are prompted to set up a profile and preferences the first time you access the new system. For more information, see these links:

• First Time Login/SetUphttps://unfbb.bloomfire.com/series/3677/posts/591530
• Blackboard Knowledge Basehttps://unfbb.bloomfire.com/
• New Features in SP11http://www.unf.edu/cirt/bb/about/New_Features.aspx

Sharestream
ShareStream is the university’s new Digital Asset Management system. It is an easy-to-use tool that allows instructors to upload and deliver audio and video to their students through Blackboard with a YouTube style interface. Instructors can also collect video and audio assignments from their students. For more information, see https://unfbb.bloomfire.com/series/3678

During system maintenance, Blackboard was upgraded to Service Pack 11, Spring 2011 courses were removed from Blackboard, the Blackboard Collaborate Building Block was updated and all term-based Bb courses that were used during the 2013 Spring term were “closed.”  By this we mean:

* Setting the courses as "unavailable" to Students (they will no longer see a link to it, but as the Bb Instructor you will still have access to it), and

* Renaming the courses by prepending "zz-" to each name, which will re-sort the list of course links in the My Courses box (the one you see immediately after logging into Bb) so that if you have any Bb courses for the 2013 Summer term, they will appear at the top.

We do this after the end of each term to protect the existing course content from further changes by students and to preserve the academic records contained in the course.  (It also reduces confusion with Students who would otherwise still be able to see old course sites.)  Note: this only affects term-based courses. Ongoing Bb "courses" such as administrative Bb sites not used with courses on the UNF Course Schedule will not be affected.

Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.

Thank You,

Bb Team

4/30/13 McGraw-Hill: Scheduled Maintenance Downtime

Scheduled for Saturday, May 4, 5am until 7am EST, during which time Connect will be unavailable. During this upgrade window, several key usability improvements affecting both the Connect and EZ Test platforms will be improved. For more information on these enhancements please visit the Connect Blog: http://www.mcgrawhillconnect.com/blog.

4/29/2013 - Blackboard Upgrade

Bb Professor:

Blackboard will be unavailable from May 1, 2013 at 12:01 a.m. until May 5, 2013 at 11:59 p.m. in order to perform application maintenance. During this system downtime, Blackboard will be upgraded to Blackboard Learn 9.1 Service Pack 11 and users will be unable to access Blackboard courses and Blackboard Course Requests (BbCAR).

Please note: Spring 2013 Term Grades are due Tuesday, April 30, 2013 by 10:00 a.m. If you keep your grades on Blackboard and are unable to turn in your grades by this deadline, you will need to download your Blackboard Gradebook by 11:59 p.m. on Tuesday, April 30, 2013. Instructions:
http://www.unf.edu/cirt/bb/FAQs/FAQs_-_Grade_Center.aspx#print_gc

Instructors may request Summer 2013 courses using the Blackboard Course Action Request System (BbCAR), located on the BbCAR tab inside Blackboard. Instructions: http://www.unf.edu/cirt/bb/bbtools/BbCAR_Course_Requests.aspx#term

Instructors may copy materials from one course into another using the course copy procedure outlined on the CIRT website: http://www.unf.edu/cirt/bb/FAQs/FAQs_-_Course_Materials.aspx#coursecopy
The Blackboard Learn Service Pack (SP) 11 platform has been simplified and offers a more intuitive interface that is streamlined, user friendly and easy to learn. In addition to the new interface, SP 11 offers several new features including new social tools, new course creation options, and several evaluation and assessment options including inline assignment grading, automatic regarding in tests, negative grading, and several new reports. CIRT will provide several Blackboard New Features workshops as listed below this message. Visit the CIRT website for more information on the new features in SP11: http://www.unf.edu/cirt/bb/about/New_Features.aspx

Please contact CIRT if you have any questions or concerns: cirtlab@unf.edu or 904.620.3927.

Thank You,

Bb Team

4/23/2013 - SafeAssginment Submission Issue - Resolved

We are currently experiencing issues with the SafeAssignment tool in Blackboard.  When students attempt to submit their SafeAssignment they may receive an error message could not process file and the submission does not go through.  We are currently investigating this issue and will update this message as needed.

At 4:30pm 4/23/2013 The issue is resolved and all papers will process without error.
 
-BB Team

3/12/2012 - SafeAssignment Issues

We are currently experiencing issues with the SafeAssignment tool in Blackboard.  When students attempt to submit their SafeAssignment they may receive an error message reporting an invalid token.  We are currently investigating this issue and will update this message as needed.

-BB Team

Summer Courses Available for Request

Instructors may now request their Summer 2013 courses with BbCAR. Instructions for using the course request tool are available here: http://www.unf.edu/cirt/bb/bbtools/Tools_-_BbCAR.aspx 

-BB Team

2/26/2013 - Blackboard Collaborate Service Interruption

Blackboard Collaborate web conferencing will be unavailable from Saturday, March 2, 2013  at 10:00PM to Sunday, March 3, 2013 at 4:00AM for maintenance to the service.  Sessions and recordings will be intermittently unavailable during this time.

-BB Team

1/09/2013 - CampusPack Tools Issue

We are experiencing intermittent connection issues with CampusPack tools in Blackboard.  When clicking on a CampusPack tool such as CampusPack Blog or Podcast your browser will appear to “hang” displaying a message, “connecting to blackboard.unf.edu”.  We appreciate your patience while we work on a resolution, and we will continue to post updates as we receive them.

-BB Team

1/4/2013 - Blackboard Collaborate Service Interruption

Blackboard Collaborate web conferencing will be unavailable Saturday, 1/5/2012 at 6pm to Sunday, 1/6/2012 at 6am during an extended maintenance window to upgrade their hosting infrastructure.  This includes both live sessions and recordings.

- BB Team